Our Clinic is committed to preserving the confidentiality of any information we collect from you, in order to protect your privacy and to maintain strict compliance with privacy legislation.
Our policy is to inform you of:
the kinds of personal information that we collect and hold;
how we collect and hold personal information;
the purposes for which we collect, hold, use and disclose personal information;
how you may access your personal information and seek the correction of that information;
how you may complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint;
whether we are likely to disclose personal information to overseas recipients;
What kinds of personal information do we collect?
Your name, address, date of birth, email and contact details
Your health information and other sensitive information
We will generally collect and hold personal information:
from you directly when you provide your details to us;
from a person, responsible for you
from third parties where the Privacy Act or other law allows it
your information is held in either written and electronic forms, or only one of these forms as appropriate
In general, we may collect, hold, use and disclose your personal information for the following purposes:
to provide health services to you
to communicate with you
to comply with our legal obligations which may include mandatory notification of communicable diseases
to help us manage our accounts and administrative services
How can you access and correct your personal information?
Subject to the exceptions set out in the Privacy Act, you may seek access to and correct the personal information we hold about you. If a fee is charged for providing access, you will be advised of any cost in advance.
How can you make a privacy related complaint?
We will take reasonable steps to protect the security of your information and comply with our legal obligations. Our staff are trained and are required to respect your privacy. We take reasonable steps to protect information held from misuse, loss, as well as to prevent unauthorised access, modification, or disclosure.
If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, please contact our Practice Manager.
You may lodge your complaint in writing. Any complaint will be investigated by the Practice Manager and you will be notified of the making of a decision in relation to your complaint as soon as is practicable after it has been made, usually within 30 days.
We may disclose your personal information to the following overseas recipients:
any practice or individual who assist us in providing services (such as where you have come from overseas and had your health record transferred from overseas or have treatment continuing from an overseas provider)
anyone else to whom you authorise us to disclose it; and
anyone else where authorised by law.
This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and other necessary developments.